How This FAQ Helps You Move Faster
When your deposit is sitting at pending or your OTP is not arriving, the last thing you want is to scroll through a wall of generic support text. We built this FAQ around the real friction points — the questions our support queue sees every week from Pakistan. The deposit section explains what happens after you send via JazzCash, Easypaisa, or Raast:
specifically, how the transaction ID is checked and why that step exists. The account access section covers the OTP flow, device-switching behaviour, and what to do when a session does not carry over as expected. For withdrawals, we have explained the wallet verification step clearly — it is the part that causes most delays when the Easypaisa or JazzCash number submitted does
not match the registered account. The mobile section answers questions about the app and browser experience, including how your account state is preserved when you switch devices. Access to u8999 depends on local law and your eligible region. These answers reflect how the platform works where access is permitted — if anything changes, we update the FAQ before it reaches the support
queue.
- JazzCash
- Easypaisa
- Raast
- Bank Transfer